Disclaimer
Exterior Wash Solutions Limited – Service Disclaimer
1. This Disclaimer outlines the limitations, risks, and conditions associated with exterior cleaning services provided by Exterior Wash Solutions Limited (“Exterior Wash Solutions Limited”, “we”, “us”, “our”). By booking or receiving services, the client (“you”, “your”) acknowledges and accepts the information contained in this Disclaimer.
1.1. Purpose of This Disclaimer
1.2. This Disclaimer is designed to:
1.3. Protect Exterior Wash Solutions Limited from liability for factors outside our control
1.4. Set clear expectations about what exterior cleaning can and cannot achieve
1.5. Explain risks associated with water, pressure, chemicals, and environmental conditions
1.6. Reinforce client responsibilities before, during, and after the service
1.7. Support the Terms of Service and other policies
1.8. This Disclaimer forms part of your agreement with Exterior Wash Solutions Limited and should be read alongside our Terms of Service, Refund Policy, Rescheduling Policy, and Cancellation Policy.
2. General Service Limitations
2.1. Exterior cleaning results vary depending on:
2.2. Age of the surface
2.3. Type of material
2.4. Level of organic growth
2.5 Weather exposure
2.6 Pre-existing damage
2.7 Environmental conditions
2.8. Some stains, marks, mould, oxidation, rust, and organic growth cannot be fully removed, especially when embedded in porous or deteriorated surfaces.
2.9. Exterior Wash Solutions Limited does not guarantee full restoration or a return to original appearance.
3. No Professional Advice
3.1. Any information provided by Exterior Wash Solutions Limited is general cleaning advice only.
3.2. It is not:
3.3. Structural advice
3.4. Building inspection advice
3.5. Engineering advice
3.6. Waterproofing or leak diagnosis
3.7 Clients must seek appropriate professional guidance for structural or building concerns.
4. Pre‑Existing Damage & Fragile Surfaces
4.1. Exterior Wash Solutions Limited is not responsible for damage caused by pre-existing conditions, including but not limited to:
4.2. Loose, flaking, or oxidised paint
4.3. Rust, corrosion, or rot
4.4. Cracked cladding or damaged seals
4.5. Fragile, weathered, or deteriorated surfaces
4.6. Poor building design or lack of maintenance
4.7. Water ingress caused by open windows, gaps, or damaged seals
4.8. Incorrect installation of fixtures or materials
4.9. These conditions may worsen during cleaning, even with low-pressure methods.
5. Water, Pressure & Chemical Risks
5.1. Exterior cleaning involves water, pressure, and chemical application.
Clients acknowledge that:
5.2. Water may enter gaps, vents, or poorly sealed areas
5.3. Chemicals may affect sensitive plants or surfaces if not disclosed
5.4. High-pressure cleaning is not suitable for all materials
5.5. Soft washing may not remove heavy staining or deep mould
5.6. Weather conditions may affect results
5.7. Exterior Wash Solutions Limited uses chemicals and equipment according to industry standards, but outcomes depend on the condition of the surface.
6. Environmental & Weather Conditions
6.1. Exterior cleaning is affected by:
6.2. Rain
6.3. Wind
6.4. Temperature
6.5. Shade
6.6. Coastal exposure
6.7. Organic growth
6.8. Weather may require postponement or rescheduling.
6.9. Exterior Wash Solutions Limited is not liable for delays caused by unsafe conditions.
7. Access & Site Safety
7.1. Clients must ensure:
7.2. Clear access to all areas
7.3. Windows and doors are fully closed
7.4. Pets and children are kept away from the work zone
7.5. Vehicles and personal items are moved
7.6. Hazards are disclosed before arrival
7.7. Exterior Wash Solutions Limited may refuse or postpone work if access is unsafe or obstructed.
7.8. Clients must not touch or interfere with:
7.9. Hoses
8. Ladders
8.1. Machinery
8.2. Chemicals
8.3. Tools
8.4. Unsafe behaviour may result in job cancellation and full charges applying.
9. Photography & Documentation
9.1. Exterior Wash Solutions Limited may take photos or videos for:
9.2. Quoting
9.3. Proof of service
9.4. Training
9.5. Marketing
9.6. Images are framed to avoid identifying individuals or personal details.
Clients who do not want marketing use must notify EWS in writing before the service.
10. Limitation of Liability
10.1 To the fullest extent permitted by New Zealand law:
10.2. Exterior Wash Solutions Limited is not liable for indirect, incidental, or consequential damages
10.3. Total liability is limited to the value of the service provided
10.4. Exterior Wash Solutions Limited is not responsible for damage caused by pre-existing defects or client failure to disclose information
10.5. Exterior Wash Solutions Limited is not liable for water ingress caused by open windows, damaged seals, or building defects
10.6. Exterior Wash Solutions limited is not liable for delays caused by weather, safety concerns, or access issues
10.7. Nothing in this Disclaimer limits your rights under the Consumer Guarantees Act 1993.
11. Acceptance of Disclaimer
11.1. By booking or receiving services from Exterior Wash Solutions Limited, you acknowledge that:
11.2. You have read and understood this Disclaimer
11.3. You accept the risks associated with exterior cleaning
11.4. You agree to follow all safety and access requirements
11.5. You understand that results may vary due to factors outside control
12. If you do not agree to this Disclaimer, you must not proceed with booking or receiving services from Exterior Wash Solutions Limited.
13. Contact Information
For questions or concerns regarding this Disclaimer, Billings, Accounts, & Administrative matters:
admin@exteriorwashsolutionsltd.co.nz
For General Enquiries, Bookings & Supplier Communications:
info@exteriorwashsolutionsltd.co.nz
Updates to the Disclaimer of Exterior Wash Solutions Limited may update or amend this policy at any time. The most recent version will apply to all new bookings and services.
Last Updated: 18th August 2026