Health & Safety
Exterior Wash Solutions Ltd – Health & Safety Policy/Statement
1.0 Exterior Wash Solutions Limited (“Exterior Wash Solutions Limited”, “we”, “us”, “our”) is committed to maintaining a safe working environment for clients, staff, visitors, and members of the public. This Health & Safety Statement outlines the safety standards, responsibilities, and procedures followed during all exterior cleaning services.
1.1. This Statement supports and aligns with our Terms of Service, Service Disclaimer, Cancellation Policy, and Rescheduling Policy.
1.2 Compliance With New Zealand Law
1.3 Exterior Wash Solutions Limited operates under the Health and Safety at Work Act 2015 and follows all required safety procedures, PPE standards, and risk‑management practices.
1.4. We assess every site before work begins and may pause, postpone, or refuse work if conditions are unsafe.
2.0. Worksite Safety Requirements
2.1. To ensure a safe work environment, clients and members of the public must always remain clear of the work area, including:
2.2. Driveways
2.3. Walkways
2.4. Decks
2.5. Paths
2.6. Any area where equipment, ladders, chemicals, or hoses are being used
3.0 Equipment Safety
3.1. For safety reasons, clients must not touch, operate, or interfere with any Exterior Wash Solutions Limited’s equipment, including:
3.2. Hoses
3.3. Ladders
3.4. Pressure washers
3.5. Chemical containers
3.6. Machinery
3.7. Tools
3.8. Any interference may result in immediate termination of the service, and full charges still apply.
4.0 Chemical Safety
4.1. Exterior Wash Solutions Limited may use:
4.2. Biodegradable detergents
4.3. Moss & mould treatments
4.4. Soft wash solutions
4.5. Industry‑approved cleaning chemicals
4.6. All chemicals are applied according to manufacturer guidelines and safety standards.
4.7 Clients acknowledge that:
4.8. Some chemicals require controlled access
4.9. Pets and children must be kept away from treated areas
5.0 Sensitive plants or surfaces must be disclosed before work begins
6.0. Weather & Environmental Safety
6.1. Exterior cleaning is affected by:
6.2. Heavy rain
6.3. High winds
6.4. Chemical drift risks
6.5. Height and ladder safety
6.6. Slippery surfaces
6.7. Exterior Wash Solutions Limited may postpone or reschedule the service if conditions become unsafe.
6.8. Weather‑related rescheduling does not incur fees.
7.0. Client Responsibilities
7.1. To maintain a safe work environment, clients must:
7.2. Provide clear access to all areas
7.3. Ensure windows and doors are fully closed
7.4. Move vehicles, outdoor furniture, and personal items
7.5. Secure pets and children away from the work zone
7.6. Disclose hazards, leaks, fragile surfaces, electrical risks, or structural issues
7.7. Follow any safety instructions provided by Exterior Wash Solutions Limited
7.8. Failure to meet these requirements may result in cancellation or additional fees.
8.0. Hazard Disclosure
8.1 Clients must inform Exterior Wash Solutions Limited of any known hazards, including:
8.2. Loose cladding
8.3. Damaged seals
8.4. Fragile paint
8.5. Electrical risks
8.6. Structural weaknesses
8.7. Areas prone to leaks or water ingress
8.8. This ensures safe planning and prevents avoidable damage.
9.0 Behavioural Safety
9.1. Unsafe behaviour from clients or members of the public may result in:
9.2. Work being paused
9.3. Work being cancelled
9.4. Additional charges applying
9.5. Examples include:
9.6. Entering the work zone
9.7. Ignoring safety instructions
9.8. Interfering with equipment
9.9. Allowing pets or children into hazardous areas
10.0. Safety is non‑negotiable.
11.0. Elevated Work & Height Safety
11.1. Where required, Exterior Wash Solutions Limited may use:
11.2. Ladders
11.3. Elevated work platforms
11.4. Roof access equipment
11.5. These activities require controlled space and strict safety procedures.
Clients must not attempt to assist or enter these areas.
12.0 Acceptance of Health & Safety Requirements
12.1. By booking a service with Exterior Wash Solutions Limited, you acknowledge that:
12.2. You have read and understood this Health & Safety Statement
12.3. You agree to follow all safety instructions
12.4. You accept that unsafe conditions may result in postponement or cancellation
12.5. You understand that access and hazard disclosure are essential for safe service delivery
12.6. If you do not agree to these requirements, you must not proceed with booking or receiving services from Exterior Wash Solutions Limited.
13.0 Contact Information
For questions or concerns regarding this Health and Safety Policy, Billings, Accounts, & Administrative matters:
admin@exteriorwashsolutionsltd.co.nz
For General Enquiries, Bookings & Supplier Communications:
info@exteriorwashsolutionsltd.co.nz
Updates to the Health and Safety Policy/Statement - Exterior Wash Solutions Limited may update or amend these terms at any time. The most recent version will apply to all new bookings and services.
Last updated: 18th August 2026