Rescheduling Policy
Exterior Wash Solutions Limited – Rescheduling Policy
1.0 This Rescheduling Policy explains how clients (“you”, “your”) may change booking dates or times for exterior cleaning services provided by Exterior Wash Solutions Limited (“Exterior Wash Solutions Limited”, “we”, “us”, “our”).
By booking or receiving services, you agree to the terms outlined below.
1.1. Purpose of This Policy
1.2. This policy ensures clarity around:
1.3. How and when bookings can be rescheduled
1.4. Fees that may apply
1.5. Weather‑related rescheduling
1.6. Access requirements
1.7. Client responsibilities
2.0 Rescheduling Notice Period
2.1 Standard Rescheduling
2.2. Clients may reschedule:
2.3. Free of charge when giving 24 hours’ notice or more
2.4. Within 24 hours, a $50 rescheduling fee applies
2.5. This ensures fair scheduling and prevents operational disruption.
3.0 No‑Access Rescheduling
3.1. If Exterior Wash Solutions Limited arrives and cannot begin work due to access issues, the appointment may be:
3.2. Rescheduled with a $50 rescheduling fee, or
3.3. Treated as a no‑show, where full-service fees may apply
4.0 Weather‑Related Rescheduling
4.1 Safety‑Based Rescheduling
4.2 Exterior Wash Solutions Limited may reschedule your booking if conditions are unsafe, including:
4.3. Heavy rain
4.4. High winds
4.5. Chemical safety concerns
4.6. Height or ladder risks
4.7. Equipment risks
4.8. No Fees for Weather Rescheduling
4.9. Weather‑related rescheduling is not charged.
5.0 Notification
5.1. Exterior Wash Solutions Limited will notify you as soon as reasonably possible if weather requires postponement.
6.0 Access Requirements
6.1. To reschedule successfully, clients must ensure:
6.2. Gates are unlocked
6.3. Clear access to all work areas
6.4. Vehicles and belongings are moved
6.5. Pets and children are secured
6.6. Hazards are disclosed before arrival
6.7. If access is still blocked at the new appointment time, additional fees may apply.
7.0 Rescheduling for Multi‑Service or Large Jobs
7.1. Large bookings (full exterior wash, roof treatment, commercial sites) may require:
7.2. Additional notice
7.3. Reallocation of staff
7.4. Adjusted scheduling windows
7.5. Exterior Wash Solutions Limited will communicate any changes or requirements during booking.
8.0 Rescheduling by Exterior Wash Solutions Limited
8.1. Exterior Wash Solutions Limited may reschedule a booking due to:
8.2. Unsafe weather
8.3. Equipment failure
8.4. Staff illness
8.5. Operational delays
8.6. Health and safety concerns
8.7. Site hazards discovered on arrival
9. Clients will be offered the next available booking time.
10.0 Prepaid Services
10.1. If a prepaid service needs to be rescheduled:
10.2. It will be moved to the next available date
10.3. No additional fee applies if notice is given
10.4. Refunds follow the Refund Policy
11.0 Non‑Compliance with Rescheduling Rules
11.1. If a client repeatedly:
11.2. Cancels last‑minute
11.3. Reschedules without notice
11.4. Blocks access
11.5. Creates unsafe conditions
11.6. Exterior Wash Solutions Limited may:
11.7. Charge additional fees
11.8. Require prepayment for future bookings
11.9. Decline future services
12.0 This protects staff time and scheduling fairness.
13.0 Acceptance of Rescheduling Policy
13.1. By booking a service with Exterior Wash Solutions Limited, you acknowledge that:
13.2. You have read and understood this Rescheduling Policy
13.3. You accept that fees may apply for short‑notice changes
13.4. You understand that weather may require postponement
13.5. You agree to provide safe access at the rescheduled time
13.6. If you do not agree to this policy, you must not proceed with booking or receiving services from Exterior Wash Solutions Limited.
14.0 Contact Information
For questions or concerns regarding this Rescheduling Policy, Billings, Accounts, & Administrative matters:
admin@exteriorwashsolutionsltd.co.nz
For General Enquiries, Bookings & Supplier Communications:
info@exteriorwashsolutionsltd.co.nz
Updates to this Rescheduling Policy Exterior Wash Solutions Limited may update or amend this policy at any time. The most recent version will apply to all new bookings and services.
Last updated: 18th August 2026