Refund Policy
Exterior Wash Solutions Limited – Refund Policy
1.0 This Refund Policy explains the circumstances under which Exterior Wash Solutions Limited (“Exterior Wash Solutions Limited”, “we”, “us”, “our”) may issue refunds for exterior cleaning services. By booking or receiving services, the client (“you”, “your”) agrees to the terms outlined below.
1.1 Purpose of This Policy
1.2. This policy ensures transparency around:
1.3. When refunds may be granted
1.4. Situations where refunds are not available
1.5. How refund assessments are made
1.6. How refunds are processed
1.7. It supports and aligns with our Terms of Service, Cancellation Policy, and Rescheduling Policy.
2.0 Eligibility for Refunds
2.1. Refunds may be issued only in the following situations:
2.2. A service was paid for but not completed
2.3. Exterior Wash Solutions Limited cancels a confirmed booking and cannot offer a suitable alternative time
2.4. A significant error occurred on our part that prevents the service from being completed
2.5. A prepaid service is cancelled by the client within the allowed notice period
2.6. Refunds are assessed based on the stage of service and circumstances.
3.0 Non‑Refundable Situations
3.1. Refunds will not be provided in the following situations:
3.2. Access Issues
3.3. No refund is given when the service cannot be completed due to:
3.4. Locked gates
3.5. Blocked access
3.6. Vehicles or belongings obstructing work areas
3.7. Unsafe site conditions
3.8. Pets or children in the work zone
4.0 Short‑Notice Cancellations
4.1. Refunds are not provided when the client cancels outside the required notice period.
4.2. Short‑notice cancellations may incur fees as outlined in the Cancellation Policy.
5.0 Dissatisfaction Caused by Pre‑Existing Conditions
5.1. Refunds are not issued for dissatisfaction caused by:
5.2. Oxidation
5.3. Rust
5.4. Loose or flaking paint
5.5. Water ingress from open windows or damaged seals
5.6. Fragile or deteriorated surfaces
5.7. Organic growth embedded in porous materials
6.0 Weather‑Related Delays
6.1. Refunds are not provided for postponements due to:
6.2. Heavy rain
6.3. High winds
6.4. Unsafe working conditions
6.5. Weather rescheduling is handled case‑by‑case.
7.0 Natural Build‑Up or Environmental Factors
7.1. Refunds are not provided when results are affected by:
7.2. Coastal exposure
7.3. Bushy or shaded environments
7.4. Heavy mould or algae growth
7.5. Long‑term neglect
8.0 Service Quality Guarantee
8.1. If you are unhappy with the result, Exterior Wash Solutions Limited will return to reassess and correct any areas where reasonable improvement is possible.
8.2. This guarantee does not apply to:
8.3. Pre‑existing damage
8.4. Fragile or deteriorated surfaces
8.5. Stains that cannot be removed due to material limitations
8.6. Surfaces unsuitable for pressure or chemical treatment
9.0 Refund Method
9.1. Approved refunds are:
9.2. Returned to the original payment method
9.3. Processed within 5–10 business days
9.4. Confirmed in writing via email
9.5. Deposits for materials (skip bins, paint, chemicals, replacement parts) are refundable only if those items have not yet been purchased or arranged.
10.0 Non‑Payment & Late Payment
10.1 Refunds are not provided for invoices disputed due to late payment fees, interest, or recovery costs.
11.0 Acceptance of Refund Policy
11.1 By booking a service with Exterior Wash Solutions Limited, you acknowledge that:
11.2. You have read and understood this Refund Policy
11.3. You accept that refunds are limited to the circumstances listed above
11.4. You understand that exterior cleaning results vary due to factors outside Exterior Wash Solutions Limited’s control
11.5. If you do not agree to this policy, you must not proceed with booking or receiving services from Exterior Wash Solutions Limited.
12.0 Contact Information
For questions or concerns regarding this policy, Billings, Accounts, & Administrative matters:
admin@exteriorwashsolutionsltd.co.nz
For General Enquiries, Bookings & Supplier Communications:
info@exteriorwashsolutionsltd.co.nz
Updates to the Refund Policy of Exterior Wash Solutions Limited may update or amend this policy at any time. The most recent version will apply to all new bookings and services.
Last Updated: 18th August 2026